Patient Bill of Rights Complaint Procedure Patient Responsibilities

Patient Bill of Rights


Patients of Hospice of Reno County, Inc. or their guardians, shall have the right:

1. To choose care providers and to communicate with those providers.
2. To be fully informed of all rules and regulations governing patient responsibilities as evidenced in written patient acknowledgment.
3. To be fully informed at admission of service including the disciplines that will furnish care and the frequency of visits proposed to be furnished.
4. To be informed of agency policies and charges for services, including eligibility for, and the extent of payment from third-party reimbursement sources prior to receiving care. To be informed of the extent to which payment may be required from the patient.
5. To be advised in advance of any change in the plan of care before the change is made.
6. To be advised of all charges/service charges as they occur.
7. To be fully informed of one's own health status and have access to one's own record, unless medically contraindicated in the physician's clinical records, be given the opportunity to assist in planning of one's own health service, including referrals to other health agencies, and be able to refuse to participate in experimental research.
8. To have access to information about one's own diagnosis, prognosis and treatment, including risks and alternative care options, in understanding terms in order for informed consent to be given by patients and families.
9. To be given information about advanced directives.
10. To refuse treatment, to the extent allowed by law, and be informed of medical consequences if such refusal is issued.
11. To the treatment of personal and medical records in a confidential manner and to grant or refuse their release to individuals outside the agency where they are being treated, except in a case of transfer to another health care institution, or as required by third party payment contract or law.
12. To health care given without discrimination as to race, religion, color, national origin, sex, age, handicap or diagnosis.
13. To receive privacy in treatment and care of personal needs, and given due respect and consideration in reserving dignity and individuality, and be free from verbal, psychological, and physical abuse.
14. To be taught, and have one's family taught, required treatment so that the patient, family, or other person designated by the patient, is able to understand and help the patient.
15. To have or her property treated with respect.
16. To obtain reasonable continuity of care, and be admitted for service only if the providing health agency is able to provide professional and safe care at the skill level needed.
17. To be referred elsewhere if service is denied for any reason.
18. To register a complaint with the agency's Director, and if unresolved, the Sate of Kansas Department of Health and Social SErvices, without fear of discrimination or reprisal. The states home health "Hot Line" which receives complaints or questions about local home care agencies, 1-800-842-0078.
19. To voice grievances and suggest changes in service or staff without fear of reprisal or discrimination. The agency will document any complaints received and the resolution of the complaint.
20. To have the right to reasonable continuity of care.

The Hospice and HomeCare Bill of Rights gives you a right to voice any complaints or concern regarding your care. If you have any concerns, contact your Case Manager, the Clinical Director, or the Executive Director as directed in the complaint and grievance procedure.